Remember that tracking information may not be immediately available, especially if the order has just been placed. It can take some time for the tracking system to update with the latest information as the package shipping is initiated. 
You can view the status of pending orders by visiting the 'Track Your Order' page here, where you will be prompted to fill out your order number and email address. Your orders will be itemized by number and you can view the details and status of each item by clicking on the related order number. Once the order has been filled and left the Distribution Center, you will receive a 'Shipping Confirmation' email with all your tracking numbers.

Your connection is secure, if any of the following conditions are met:

1. You should see on your browser window an unbroken key or a closed lock (based on your browser), an active Secure Sockets Layer (SSL). You should also verify that the URL for the page you are on includes "https" at the beginning. This means the transmission of information through the website is protected.

2. If you have an online account, use strong and unique passwords (not shared across other accounts), enable two-factor authentication if available.

3. Shop from reputable websites and avoid public Wi-Fi for sensitive transactions.

4. Use secure payment methods like credit cards. PayPal is another secure payment method currently not offered on our store. We will provide further communication, should our payment methods evolve.

5. Regularly monitor your accounts for unauthorized activity

When your item is backordered, it is temporarily out of stock but will be shipped once it becomes available. You'll receive an estimated ship date when you add the item to your bag and at check out. A notification will be sent to you if these dates are updated. You can choose to wait or cancel the order. Once the item has shipped, you will not be able to cancel the order anymore.

Be aware that your payment is authorized on your credit card on the checkout date, but you are not going to be charged until the item ships.

When you choose your desired shipping country, we present and process payments using the local currency. The currency you see at checkout, inclusive of shipping expenses and any relevant customs duties and taxes for your destination, will be the one charged. Your order's total cost remains fixed based on the exchange rate during order placement, ensuring transparency and predictability.

Please keep in mind that, for Sales, orders are final and cannot be returned nor canceled.
For non-Sales orders, our commitment is to efficiently process and ship orders on the same day, provided they are received before 1 pm PST. Please note that once your order has been shipped, our return policy applies.

To verify that your order has been successfully received, you can check:
   1. Your order confirmation email 
   2. Your order history on the website, or
   3. Your account dashboard.
These sources typically provide confirmation with order details, including date and time of receipt.
Confirmation emails are typically sent out during our standard office hours, which are Monday to Friday, 9 am to 5 pm EST, upon processing your order.

The following information is required to complete a successful order placement:
   * Product Information: Catalog code(s), size, and desired quantity of the product(s).
   * Shipping and Billing Addresses.
   * Contact Information: A phone number for quick communication regarding your order and an email address for order confirmation and invoices.
   * Payment Method: For online orders, we accept credit card payments. In specific regions or for high-value orders, pre-payment may be necessary before shipping.

Discovering a missing item in your order can be frustrating, yet there are procedures available to address this concern:

1. Check the Shipment: Begin by thoroughly examining the package to make sure the missing item isn't tucked away or hidden within the packaging materials. Sometimes, items can be easily overlooked.

2. Review the Packing Slip: Look at the packing slip or invoice included with your order. This document should list all the items that were supposed to be included in your shipment. Verify if the missing item is listed.

3. Review Related Communication: We might have dispatched your items in distinct packages, so kindly review your emails to ascertain whether any of your items are scheduled to arrive separately.

4. Review Order Details: You can also verify whether your order has been divided into multiple packages by inspecting or tracking the order details.
If you’ve placed multiple orders within a few days of each other that qualify for free delivery to the same shipping address, your orders may have been merged or separated into multiple packages.

5. Review Shipping Information: You can determine if they were shipped together by comparing if the tracking information for each of your orders matches.

6. Other relevant information:  In case certain items are dispatched from a different warehouse, their delivery schedules could vary. Therefore, we recommend verifying both your anticipated delivery date and tracking information. Let us know within 30 days, if item still not received.

7. Contact Customer Support: If the missing item is indeed part of your order but is not included in the shipment, reach out to us at support@andaboutique.com. Check your order confirmation email also for each item ordered. The item(s) you ordered may have been backordered - please check your email inbox, including the spam folder, for any messages we may have sent you concerning this order.

8. Provide Order Details: When you contact us, be prepared to provide us with your order number and specific details about the missing item, including item name, size, or description. This information will help us locate your order quickly and identify the missing item.

9. Follow Support Instructions: Our customer support team will guide you through the next steps. They may offer to send the missing item separately, issue a refund for the item, or provide an alternate solution based on our store policies and product availability.

10. Keep Records: Throughout the process, keep records of your communication with customer support, including the names of representatives you speak with, dates, and the actions promised or taken. Be Patient, resolving a missing item issue may take some time, especially if the item needs to be restocked or shipped separately. Patience and clear communication with the Support team are crucial to achieving a satisfactory resolution.We are committed our customer satisfaction and will work to address the issue and rectify the missing item in your order.

When you place an order, the payment is authorized on your credit card, but you are charged only when the item is dispatched from the warehouse. Before you are charged, it is still possible to cancel the order and place a new one with the details that meet your desired amendments.
Once you are charged, you cannot make anymore amendments to your order. 

Efficient: Our streamlined one-page check-out process ensures swift and hassle-free transactions.

Transparent Shipping Costs: Shipping charges are clearly displayed before you proceed to check out, providing you with your final order total in advance.

24/7 Peace of mind: You'll receive an immediate confirmation email upon placing your order, and we'll keep you informed of any real-time order status updates.

Convenient Reordering: Save your information for seamless future purchases, making reordering a breeze.

We aim to keep ample stock to meet your expectations. If a product is unexpectedly unavailable, you'll receive immediate notice upon ordering. We'll make every effort to complete your order within 30 days, and your authorized payment at checkout date will only be processed upon shipment.

You can contact our customer service team via: Email: support@andaboutique.com

A new communication channel will become available soon.

Shipping costs depend on your geographical location and the specific items in your order. To obtain a precise shipping quote, please complete the checkout procedure by inputting your product selection and delivery address. This will generate an accurate estimate of shipping charges tailored to your order and location.

1. Products are shipped from different warehouses to optimize efficiency and reduce delivery times. It allows us to fulfill orders faster by selecting the nearest warehouse with the requested items in stock. Additionally, it minimizes shipping costs and ensures products reach customers promptly. This strategic distribution approach enhances our ability to meet diverse customer needs and demands efficiently, offering a better overall shopping experience.

2. If some of your items are being shipped from another warehouse, you might also expect different delivery dates of those items as they may not share the same tracking information, although they may be on the same order.

1. Can my order be delivered to a Work address?
Yes items can be delivered to your work location - ensure that there will be someone available to receive the delivery, as the courier will deliver to the designated location rather than an individual. Adding your company name can also be beneficial, aiding the driver in locating your workplace more efficiently.

2. If I am staying at a hotel, is that valid address?
Yes, your order can be delivered to a hotel address. Be sure to indicate the address is a hotel to facilitate the courier in locating the place.

3. Do you deliver to a P.O.Box?
No, we're not able to deliver to PO Box address.

Delays in shipments may occur for various reasons, including:

1. Factors like traffic congestion or adverse weather conditions.

2. Same order shipments made out of different warehouse facilities to optimize shipping costs.

3. Some items in your order may have been backordered. If that were the case, check communication we sent you when you checked out regarding your order. For more details, check the topic 'I'm missing an item from my order, what do I do?' on the Orders tab. You may as well read our Shipping policies here.

All shipping expenses are non-refundable. However, some items are shipped for free when the corresponding order qualifies for free shipping. Please, check the conditions here.

1. Same package: Absolutely, we aim to consolidate your orders into one package for processing and delivery whenever feasible. This approach helps reduce shipping costs, environmental impact, and ensures convenience for you as the customer.

2. Separate packages: There may be exceptions, such as items stored in different warehouses, leading to separate packages. In such cases, we make every effort to coordinate delivery schedules to minimize inconvenience. Rest assured, our goal is to provide you with a streamlined and efficient order fulfillment experience while considering various logistical factors.
You will receive individual shipping confirmations for each package as they are dispatched, including a final confirmation email for the entire package.

No need to worry. Your order is on its way. To ensure the fastest delivery, we may send it in separate shipments. You'll get a shipping confirmation for each package, along with a final confirmation email for the entire package.
You can also track your order along with the shipping confirmation to determine all the items that were scheduled to arrive within the same shipment.
If you still have a question after following the above steps, you can reach out to us: support@andaboutique.com

For more information regarding shipping, please visit our Shipping Policy Page

1. The timing of your orders' shipment may vary depending on the specific products and the shipping method chosen during checkout. Typically, orders are shipped within 1-2 business days after the purchase is confirmed.

2. You can review the estimated shipping date in your order confirmation email or by logging into your account and tracking the order status here. You'll then be asked to provide your order number and email address, or your tracking number.

We currently offer free shipping on most items. The transit time may vary depending on your location and the products you're ordering. During the checkout process, you'll be presented with the estimated delivery time. We will continue to monitor your feedback and respond to your need accordingly. Express shipping is not offered at this moment. We will keep you posted, should this information change.

Are you returning an unwanted item?
We understand that sometimes a purchase may not meet your expectations, and you may seek a refund. If an item remains in its original condition and packaging, we gladly accept returns at no cost, with the conditions outlined below. Your statutory rights remain unaffected by these policies. Should you return an item within 30 days of delivery or collection, you'll receive a full refund using your original payment method. Our goal is to process your refund within 14 days of receiving the returned item. If you encounter challenges returning an item within the specified timeframes, please contact us at info@andaboutique.com, and we'll assess potential solutions. Regardless of the item's origin, you can follow our self-serve returns process.

We do not accept returns for unwanted items beyond the specified return period. If you attempt a return, we might need to send it back to your default delivery address, and you would be responsible for the delivery costs.

Item condition: Regarding item conditions, certain products cannot be returned for refunds due to hygiene and safety concerns. These include:
   i. Face and body products without intact seals.
   ii. Underwear with broken hygiene seals or labels.
   iii. Swimwear in similar condition, tampered with or
   iv. Broken seals on pierced jewelry and face coverings.

t's acceptable to try items on as you would in a store, but please refrain from extended wear. If returned items are damaged, worn, or unsuitable, we cannot issue a refund and may return them to you, with delivery costs at your expense. All items must be returned in their original, unworn, and unused condition, complete with original packaging, tags, and labels, such as shoes with their original shoebox.

Your Responsibility: You bear the responsibility for returned items until they safely reach us, so ensure they are adequately packaged to prevent damage in transit. As the parcel remains your responsibility until it arrives at our facility, please retain proof of postage for potential inquiries. Mistakenly returned items are not our responsibility, and if we can locate them, we may request you to cover the delivery costs.

Appropriate use: If we detect potentially fraudulent or suspicious activity associated with your account, we may need to temporarily withhold refund processing and take measures such as blocking your account and any linked accounts.
For more information regarding Returns, please visit our Retuns Policy Page

Once we receive your item and it's eligible for refund (See 'What is your Returns policy' article), your refund will be initiated within one or two working days. However, please note that depending on your financial institution, it may take a few extra days for the refund to be completely processed and reflected in your account. You will receive an email notification once your return has been processed, and it may take up to 10 business days for the funds to be credited to your account.

Refund: A refund involves receiving your money back for a purchased item that you're returning due to dissatisfaction, damage, or other valid reasons.
Return: A return, on the other hand, is the process in which you send the item back to the seller or retailer. While a return typically precedes a refund, not all returns result in refunds; some may lead to exchanges, store credits, or replacements based on the store's policies and the customer's preferences.

You can return an item by login into your account and submit a return request. 

Regrettably, we do not provide free exchanges due to logistics overheads. Upon inspection by our warehouse team, all returned items will be refunded. If you require a different size or color, or a whole different item, please proceed by placing a brand new order.

- Our return process is both free and trackable.
- You have a 30-day window from the date of order receipt to initiate a return for a refund.
- Please allow up to 10 days or more for your return to reach our warehouse and undergo processing.
- Depending on your financial institution, refunds may take up to 10 working days to reflect in your account.

Anda gift cards are available for purchase exclusively here on andaboutique.com in the form of E-gift cards. They cannot be used to buy additional gift cards. These gift cards function like regular payment methods and can be used for placing orders on our store, just like any other accepted payment option.

Note:
    1) If you want to buy Anda gift card for someone else, then you need to forward the gift card email to the recipient.
    2) You cannot use a gift card to buy another gift card.

Paying with your Anda gift card: The use of Anda gift card as a payment option will appear at checkout. If you have an active gift card in your account, you'll be able to apply it at checkout.
When making a purchase in our store, you can redeem the value of your gift card by entering its unique code in the appropriate field at checkout. Gift card codes aren't case sensitive.

Redeeming your Anda gift card balance: The balance on your gift card can be spent on more than one order. Anda gift card balances are applied to the total value of your order, which can include taxes and shipping.
When you redeem your gift card, the checkout displays one of the following options:
    1) If the balance available on your gift card is greater than or equal to the order total, then you can complete the order.
    2) If the balance available on your gift card is less than the order total, you'll be prompted to choose a second payment method for the balance before placing the order.

If you're using the App, you can change your country and currency preferences by clicking on the respective flag icons.
On our desktop site, find the flag icon at the page's bottom right corner to select your preferred country and its corresponding currency. Your selected currency will be used for billing when you make your purchase.

Please note that the first flag will be your desired country's currency, while the second flag is the language in which you are navigating our store.

Yes. You can redeem another gift card during checkout. Follow the article: 'How do I use my Anda e-gift card?'

We accept leading payment methods, including: 
  - Visa 
  - Mastercard 
  - American Express
  - Discover
  - Apple Pay
  - Google Pay
 and more.

Note: Anda e-gift card is another acceptable payment option. You can buy here.
Paypal is not currently offered on our store as a payment option. We will send new communication should our payment methods evolve.

It's essential to understand that if your order is shipped in multiple packages, you will be billed separately for each shipment instead of a single charge.
However, rest assured that the total cost will remain the same; it will simply be spread out over different times.

Usually, your payment is pre-authorized on your payment option, before you can place your order; and it will typically clear from your account within 5 business days depending on your financial institution.

You can access it in the email notification sent to you when your order was dispatched, or by visiting the "Order History" section within your app account.

 Remember, your receipt matters for any exchanges or returns, and you can either display it digitally on your mobile device or provide a printed copy.

We got good news for you! We've expanded our payment options to include both Apple Pay for iOS or macOS devices as well as Google Pay for Android app users in specific countries. Your payment card details will be securely saved within the Android store app for your convenience. The following instructions will guide you through, how to use these payment options on https://andaboutique.com

  1. Set Up Apple Pay/Google Pay: If you haven't already, set up Apple Pay on your Apple device or Google Pay on your Android device. Add your preferred payment card(s) to these services. You can use either a Visa, MasterCard or American Express card.

  2. Shop Anda: Browse our store website, https://andaboutique.com to select the items you wish to purchase. Add them to your shopping cart.

  3. Anda Checkout: When you're ready to pay, proceed to the checkout page.

  4. Select Apple Pay or Google Pay: During the checkout process, apply any Anda gift card if you got one or a promo/discount code. Then, look for the Apple Pay or Google Pay logo or option. Click on it.

   5. Authorize Payment: Confirm your order details before finalizing the purchase. Follow the on-screen prompts to confirm the payment using your fingerprint, Face ID, or a PIN, depending on your device's authentication method.

  6. Complete Order: After authorization, the payment will be processed, and you'll receive an email with your order confirmation. Review the order summary to ensure everything is correct.

  7. Shipping and Billing Information: Once the order is fulfilled and the items are shipped, you’ll received a shipping confirmation to the email you provided at checkout. Ensure your shipping and billing information is accurate. The payment amount for the items listed on your shipping confirmation will be deducted from your Apple Pay or Google Pay-linked card.

  8. Note: If your order has several items, some of them may arrive separately. Please to review your shipping confirmation and compare with your order confirmation. You might receive multiple shipping confirmations for different items on your order that are shipped in different packages. Find more details on this article (Why are multiple charges reflecting on my account?).

Using Apple Pay or Google Pay on https://andaboutique.com offers a convenient and secure way to make payments with just a few taps on your mobile device.

For items bought with a gift card, e-gift card, or credit card, charges will only apply after the items are shipped. However, items paid for using a Virtual Debit Card or using PayPal will be charged immediately upon order confirmation.

One of the most common payment issue in online shopping is declined transactions due to insufficient funds or payment method errors. Do the following:

  - Check your account balance with your financial institution.
  - Check if for your own security, your financial institution might have put some restriction on your account.
  - Check if you are using a secure connection. You might follow this article (How do I know if ordering online is secure?) on the FAQ Orders tab.
  - If none of the above applies to you, you might try to use a different payment option.
  - If you still encounter the same issue, please contact support@andaboutique.com and have your information handy.

Creating an account on our platform https://andaboutique.com offers several benefits. It enables a personalized shopping experience, allowing you to:

 - Save preferences 
 - Track orders and access order history easily. 
 - Use your account as a secure space to store shipping and payment information, streamlining future transactions.
 - Have exclusive access to promotions, discounts, and loyalty programs.
 - Ensure efficient customer support, as we can assist you more effectively with order inquiries or issues. Importantly, it enhances security, safeguarding your data and purchases.

While account creation is optional for browsing, it significantly enhances your convenience, security, and overall shopping experience with us.

Visit the account page and click 'Create account'. Then follow the onscreen instruction.
Please note that you'll receive an email where you'll be asked to confirm your account creation. Follow the instructions provided on the email.

Using your account is straightforward. After creating your account on https://andaboutique.com store, you can log in with your credentials. Once logged in, you can:

 - View your order history, track packages, and edit your personal information.
 - It's also where you can manage your email subscriptions and saved addresses, making the checkout process quicker and more convenient.
 - Your customer account allows you to create wishlists and access exclusive discounts or promotions. 
 - Additionally, it serves as a hub for customer support, where you can reach out for assistance with orders or inquiries. Overall, it enhances your shopping experience and provides valuable tools for managing your interactions with the store. 
 - You can login to your Anda account here.

On the account login page, click on 'Forgot your password?'.
This will take you to the 'Reset your password' page where you are asked to provide your email. Enter your email and follow on-screen instructions to recover access to your Anda account.

To apply a discount you see on your Anda account:
  1. Log In: Sign in to your Shopify customer account on the online store.
  2. Browse and Add to Cart: Browse https://andaboutique.com and add the items you want to purchase to your cart.
  3. Checkout: When you're ready to complete your order, proceed to the checkout page.
  4. Discount Code: Look for a field labeled "Discount Code" or "Promo Code" during the checkout process.
  5. Enter Code: Enter the discount code exactly as it appears in your account. Ensure there are no spaces or typos.
  6. Apply: Click the "Apply" or similar button next to the discount code field.
  7. Discount Applied: If the code is valid, the discount will be applied to your order total.
  8. Complete Payment: Review your order, confirm the discounted price, and complete the payment process.

The discount associated with your customer account should now be applied to your order.